As a professional software supplier for more than 10 years, Veeware has a professional after-sales service team. We committed to solving and meeting the needs of each user. For any reasonable order dispute, Veeware welcomes customers to submit an online form (submit online form) at any time to contact Veeware Support Team. We will do our best to reply to you within 24 hours to quickly solve your problems.
Veeware values every customer and strives to provide customers with a pleasant experience using Veeware products and services. All Veeware software provides a free trial version, customers can test by downloading a free trial version to "try out" before deciding to purchase. These trial versions provide limited free testing features to help customers check whether the software operates as expected and meets their needs.
Because of this "try before you buy" system, Veeware provides a 30-day Money Back Guarantee for all products. The refund will be approved within this guarantee only under the Refundable Circumstances below. If the purchased product exceeds the product's specified money-back guarantee period, no refund will be made.
Under the guidance of a money-back guarantee, Veeware offers refunds for following circumstances.
1) Duplicate purchase
If customer purchased same product twice, Veeware will refund one of the products for you, or swap one program for another Veeware product.
2) Wrong purchase
A refund of wrong purchase requires you to purchase correct product on Veeware site first, and then the original program would be refunded back to you.
3) Other additional services beyond the product
If customer finds that the order you purchased on Veeware's official website has been charged more than product price, please first verify whether it is tax or bank service fee. We recommend that you directly contact tax refund organizations for tax refund and your local bank to ask for bank fee details. If it is other expenses, such as download protection fees and physical CD, these are additional services that are bound to the product by the third-party platform, allowing you to download the product when you replace the computer or in other situations. At the time of purchase, you are free to choose whether you need to purchase these additional services. If you accidentally purchased them without your knowledge or do not want these additional services after purchase, we will help you contact the payment platform to refund the cost of them.
4) No registration code received in 24 hours after purchase
If customer purchased a product on Veeware's official website and confirmed that money was successfully debited, but did not receive registration code within 24 hours (we recommend that you check spam folder), failed to obtain registration code on our retrieve registration code page, and did not get a timely response within 24 hours from Veeware Support Team after making contact. In this case, Veeware will refund customer's order if they have no need for the product anymore.
Customer has applied to cancel automatic subscription, but still got a renewal fee
Generally, customers can contact Veeware Support Team to cancel automatic subscription at any time before next renewal occurs, or you can cancel by referring to the FAQ guide yourself. If you contact directly with the payment platform, please confirm that you have received the confirmation email that renewal service is cancelled successfully from them, otherwise, you will still be automatically charged. It's recommended to contact Veeware Support Team to cancel it directly. If Veeware or the payment platform responds that the renewal has been canceled, but you still get charged on subscription day, you can provide corresponding evidence (screenshot of the email from Veeware or payment platform that the renewal service was cancelled successfully, etc.), we will refund the renewal payment caused by the error to you.
Any technical problems you have encountered when using the product, please contact Veeware's technical support team and cooperate to locate the problem, including providing screenshots and log files, or accepting free remote services provided by Veeware. If the problem cannot be resolved in the end, and you are unwilling to wait for an upgrade or other compensation plan, Veeware will refund you if your order is in 30 days.
After confirming with Veeware Support Team, usually, the refund amount will be refunded to you via the original payment method within 2-4 working days.
Once a refund is issued, the corresponding license will be deactivated. Please:
In the following circumstances, Veeware usually does not allow refunding or exchanging products.
1) Change of mind after purchase
Change of mind after purchase, or you already purchased a similar product from another company. In this case, we will not refund.
2) Veeware product price differences between different regions or channels.
3) A refund request claiming the failure to receive registration code within 2 hours after the order was successful.
Under normal circumstances, Veeware will send registration code within 2 hours after the order is successful, but sometimes the registration code cannot be received in time due to network, system glitches, spam settings of your mailbox, or email typo, etc. In this case, please contact Veeware Support Team or visit retrieval registration code page to obtain the registration code, all queries will be responded to within 24hrs.
4) Dissatisfaction caused by failure to read the function description of the product page carefully or misunderstanding of the product function before purchase.
It is highly recommended that every customer carefully check the product page and guide page on Veeware website, and try the free trial version before making their final purchase decision. If the product conforms to the content promoted on the website and faithfully executes the task according to the function description, Veeware will not refund.
Veeware does not refund software if the product fails to meet customer's needs due to customer's lack of understanding of the product's functionality. However, Veeware can directly replace the purchased product with the correct product if the price difference between the products does not exceed $20 during the warranty period. If the purchased product is replaced with the correct product at a lower price, Veeware will not refund the price difference.
5) Unauthorized payment
If the customer is the victim of credit card fraud or unauthorized payment, Veeware recommends that the customer contact the card issuer as soon as possible. As Veeware cooperates with an independent payment platform, it's impossible to monitor authorization during payment. Once an order has been processed and completed, it cannot be canceled. However, Veeware will help customers replace the purchased product.
The automatic subscription service is not requested to be canceled before the renewal date arrives, no refund will be given if customers get charged on the renewal date.
You will get a notice about automatic renewal cycle on the shopping cart for all Veeware product licenses with renewal service. Once you complete the payment, it means that you agree to the renewal feature. You can contact Veeware Support Team before renewal date arrives, or follow our FAQ guidelines to cancel the automatic subscription. If you do not cancel the automatic subscription before renewal date arrives, we will not give a refund once you are charged on the renewal day.
A customer requests a refund for technical problem, but refuses to cooperate with Veeware Support Team for troubleshooting or providing details and related information or refuses to use the solutions provided by Veeware Support Team.
A refund request after product change with customer's consent due to quality problems.
Once you agree to replace it with any other product you like, any refund request is not acceptable, regardless of whether there are quality problems or not, but we will do our best to provide corresponding solutions for your replaced product.
In addition, refund requests of more than 30 days are usually not refundable, but we will do our best to provide you with corresponding solutions or replace them with other equivalent products that are of interest to you.